Course Descriptions

Note: Hours list below reflect in-course time only (including labs). Suggested outside prep/study time is not included in the number of hours shown below. Though not required, it is recommended that students spend at least the recommended hours designated for each course.

Access Level 1: MOS2112 8 Hours
Students are introduced to database terminology and concepts, how to design, create and use database objects including tables, queries, forms, reports, and working with data.

Access Level 2: MOS2113 12 Hours
Students learn how to enhance their database designs by using the principles of normalization and table relationships. Also, they will be taught how to query multiple tables for data that is used in customized forms and reports. Additionally, students learn how to create data access pages to share data over an intranet or the Internet.

Basic Employability Skills: CT1009 6 Hours
Students will learn resume writing, interviewing techniques, time management, goal setting, ethics, and a host of other topics that will enable them to be successful in not only getting, but keeping a job.

Basic Job Communication Skills: CT1008 6 Hours
Students will learn how to effectively communicate in the workplace, both in written and oral communication. Understanding cultural differences and how they play in communicating effectively is a key component of this course. Students will understanding how non-verbal communication also plays a critical role in the workplace.

Basic Safety (OSHA): CT1001 14 Hours
This course covers OSHA policies, procedures, and standards, as well as general industry safety and health principles. Topics include scope and application of the OSHA general industry standards. Special emphasis is placed on those areas that are the most hazardous, using OSHA standards as a guide.

Call Center Language & Linguistics Training: CS1001 18 Hours
Understanding that speech patterns and tone inflection affect sales is a true focal point of this component. In addition, several “common” words or phrases cause a negative customer experience. Representatives will undergo a linguistics training to understand the normal flow and syntax of a customer call. A “common word” list of mispronounced words and phrases will be covered in great detail, as representatives are often NOT aware of improper phrase usage in a call center or customer service experience. (Ex. A representative uses the word “Ax” instead of “Ask”, as well as using “spacers” or “filler” in common slang – “you know”, “yeah”). This training is to bring an awareness to the customer sales representative by both training and practicing in a setting (recording and playback of common script reading).

Computing Fundamentals Test Prep: IC1001 20 Hours
Students learn computer history and terminology. Topics such as hardware and software, internet and networking are covered in a basic format.

Excel Level 1 : MOS2005 8 Hours
Students learn basic worksheets skills and how to work with data in worksheets. They explore the advantages and disadvantages of electronic spreadsheets and use formulas and built-in functions while moving, copying, and formatting spreadsheet data.

Excel Level 2: MOS2006 12 Hours
Students learn the skills and concepts necessary to create, modify, format charts, use drawing tools, and employ list-management capabilities. Including; sorting, filtering, and subtotals.

Excel Level 3: MOS2107 12 Hours
Students learn various advanced techniques for analyzing and manipulating data such as toolbar customizations, styles, templates, decision-making functions, linking, consolidation, scenarios, and worksheet protection.

Forklift Training and Certification: CT1006 8 Hours
The purpose of this program is to help you become a safe lift truck operator. You are the most important part of the safe operation of a lift truck.

  • Powered Industrial Truck Training
  • Industrial Fork Lift Truck Training
  • Meets the Federal OSHA Standard 29 CFR1910.178

Handling Rebuttals: CS1003 14 Hours
Students are taught how to identify soft and hard “No’s” and how to combat softly while still providing a quality Customer Experience. Understanding that some “No’s” are often doorways into other “Yes’s” is critical, as a “lost sale” can sometimes turn into a cross-sell. For example:
A customer calls in to order a new phone but realizes that he must purchase a data plan with this new device. The customer quickly states that he no longer wishes to purchase the phone and attempts to initiate the closing of the call. The representative, instead of accepting the “soft no”, probes to find out that the caller is an employee of a participating corporate client, and is therefore eligible for a discount on his total plan price. With a discount available, the customer accepts the phone. While on this call, the representative probes more to find out that the customer’s other line is up for renewal and proceeds with a soft attempt to renew the contract. With a positive experience with obtaining the phone at a “discount”, the customer is more apt to extend the other line.

Hard and Soft Selling Skills: CS1002 14 Hours
Provides students with the knowledge of the differences in soft and hard selling techniques. Being able to identify a “quick sale” versus a possible up-sell or cross-sell is critical. Customer Service training does not readily identify this component, and project specific training can be more efficient if students already know the difference between up-selling and cross-selling. Students are taught to identify customer needs and apply soft selling principles to probe the customer for possible sales after the initial call.

Introduction to Blueprints: CT1005 12 Hours
A comprehensive guide to interpreting drawings commonly found in manufacturing. This is the “short course” of “need to know” information for blueprint reading in machine trades. Beginning with the background of blueprints, looking at the types of lines used on a drawing, and how parts are shown in different views. Dimensioning and Tolerancing are explained, as well as an introduction to Geometric Dimensioning and Tolerancing.

This course is intended as an introduction to understanding blueprints and being able to visualize and understand the intent of the designer or draftsman as presented in a blueprint. The first step in making quality parts or assemblies is interpreting the drawing correctly and applying the given information to the final product.

Completing this course will enhance the learner’s ability to gain employment in a manufacturing/machining area and/or increase their chances of advancement in related areas.

Learning Outcomes
By successfully completing this course, students will be able to:

  • Summarize the standards used to create drawings and units of measurement.
  • Describe the six main types of lines that are used in drawings.
  • Describe the number and types of views on a blueprint.
  • Summarize the various methods of indicating a feature size and the importance of creating limits for feature sizes.
  • Describe geometric dimensioning and tolerancing, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Introduction to Construction Math: CT1002 12 Hours
This course is intended to develop mathematical skills that can be applied to the construction trade through practice and application. This course is an introduction to other courses in construction. While this course is not a prerequisite for any other courses, it does provide a foundation for them.

By the end of this course you should be able to:

  • use and understand all operations on fractions and decimals that are common to the construction industry
  • be able to convert measurements from fractions to decimals
  • be able to calculate area, and volume of various shapes
  • be able to convert measurements from cubic feet to cubic yards
  • be able to measure the volume of concrete footings, slabs, walls, and columns.
  • be able to calculate board feet
  • be able to calculate and measure for basic constructions in wood and concrete

Introduction to Construction Tools: CT1003 12 Hours
Provides an introduction to hand tools and machinery used in the marine industry. The proper use of some woodworking machinery as well as hydraulic prop and bearing remover, bead blaster/sandblaster will be demonstrated and practiced. The following floor woodworking tools will be introduced: table saw, bandsaw, joiner, floor belt/disc sander and drill press. Many power hand tools will be demonstrated with hands-on training utilized.

Key Applications: IC1002 20 Hours
Students learn the basics of word processing and spreadsheets. These applications are the most widely used in computers and are a great foundation for furthering computer usage.

LEED Training and Certification: CT1007 12 Hours
The course is designed to introduce participants to the US Green Building Council, the Leadership in Energy and Environmental Design Rating System (LEED), green building principles and practices, and the synergies and tradeoffs of integrated building design. It includes a review of the LEED product suite and processes involved in the implementation of the LEED third party verification of high performing structures in preparation for the LEED Green Associates Exam.

Living Online: IC1003 20 Hours
Students are taught the fundamentals of using the Internet. The possibilities of the Internet are examined and e-commerce is introduced. Students will have hands-on experience with browsing and e-mail.

Outlook Level 1: MOS2008 8 Hours
Students learn the fundamentals of how to send and receive mail, organize messages, schedule appointments, insert events, schedule meetings, create and manage tasks, and create and organize contacts.

Outlook Level 2: MOS2109 12 Hours
Students learn how to sort, filter, group items, use and create Outlook templates and forms, share information by using public folders and Net Folders, share and fax contacts, automatically record activities in the Journal, and customize the Outlook environment.

PowerPoint Level 1: MOS2010 8 Hours
Students learn basic skills necessary to begin effectively creating presentations such as; how to create and edit bullet slides, use drawing tools, incorporate clip art and WordArt, create and enhance organization charts, and create and edit charts by using Microsoft Graph, and running a presentation.

PowerPoint Level 2: MOS2111 12 hours
Students learn advanced features of PowerPoint including; customizing templates, the PowerPoint environment, and making a presentation interactive through hyperlinks and action buttons.

Simulating the Call Center Experience: CS1005 14 Hours
After training, the sales reps are then placed in a mock call session (unbeknown to the students). This is done to provide the students with an opportunity to prove their knowledge of the call center environment, customer experience, metrics, and sales tactics.

Understanding Call Center Metrics: CS1004 14 Hours
Even with great sales, a representative must know and realize that phone time is company time, thus company money. Understanding how average talk time, average hold time, auxiliary time, and other metrics affect the company is crucial. Agent Yield or Staff to Paid time is covered to educate the representative that even great salespeople can negatively affect company performance if the sales rep does not adhere to staff paid hours.

Windows Introduction: MOS2001 8 Hours
Students learn basic computer concepts and skills related to IBM and compatible computers. Students receive a thorough introduction to the domain environment and become acquainted with applications.

Word Level 1: MOS2002 8 Hours
Students learn the basic skills of word-processing, such as Word processing components, navigation techniques, how to create and edit documents, use character and paragraph formatting, and use the built in proofing tools and auto features.

Word Level 2: MOS2003 12 Hours
Students learn intermediate word processing features such as; creating and control section breaks, create, modify and sort tables, mail merge, work with styles, use and create templates, macros, and Web pages.

Word Level 3: MOS2104 12 Hours
Students learn advanced features such as; how to apply styles, auto formats, create forms, use form fields, add graphics, work with large documents, share and compare documents, and prepare documents as intranet web pages.

**The course numbering system used by Tampa Vocational Institute is a six-character identifier. The letters represent the type of course and the numbers represent the order in which each course is taught.**

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